THE MACAROOM

TERMS & CONDITIONS

ORDERING​

Slots are given first come first served basis based on the timing when deposit payment has been made. No slots are confirmed or reserved unless payment is received. 

We reserve the rights to reject any orders.

Orders are subjected to our availability. Once you send in an order, please wait to hear from us. We usually reply to emails within 24 hours.

Do note that flowers are seasonal and subjected to availability. If unavailable, the flower would be replaced by another type.

Not all flowers on cake are edible, but all wrapped with food safe tape. If you wish for edible flowers, kindly specify when ordering. Do note that extra charges would apply.

PAYMENT

We accept payment through bank transfers to our given account. We do not accept cash payment.

CAKE/ DESSERTS CARE

Do note that cakes can last at room temperature for 4 hours. Otherwise, it would need to be refrigerated.

If refrigerated, kindly take the cake out from the fridge at least 1 hour before cake cutting to ensure a soft cake.

SELF COLLECTION

Please ensure that there are at least two people collecting so that one can hold onto the cake throughout the journey.

Please arrive within the time frame allocated. 

DELIVERY

Delivery charge varies depending on the mileage and distance of the location, please ask for more details.

Delivery is based on our availability. Should there be no delivery slot available, kindly self-collect.

The deliveryman would call you once he reaches. Please ensure that you're contactable. 

THE MACAROOM

WHERE THE SWEETS LIVE

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 info@macaroom.co.uk    |    ©2018 TheMacaroom    |   Bristol, UK